Well, as a long time client, today was my very first non- positive experience. I made an appointment online, even with my favorite person. It was confirmed. When I arrived, I was told he was with another client and I did not make a request. I showed the receptionist my email confirmation, she said he was booked solid and would not be able to accommodate. However they had someone else. I had been looking forward to this Mother's Day treat and I said that's fine. Never an apology for the mix up or anything. I also understand computer mix ups can happen but I'm still disappointed. I'm used to the Millennium receptionists being much more client friendly. She was not. Paula did my pedicure, it was okay, but not the normal Millennium quality. My nails are not straight and the polish is not consistent on half of my toes. She had to redo one toe three times in order to get it almost right. There is also polish outside of my nail bed on over half my toes,this is why I come see the professionals. Although I'm disappointed with this trip, I certainly can appreciate how busy the spa is on Mother's day weekend. I'm hoping better luck and back to normal next time. I will recommend service to friends based off past experiences.
Thank you for letting us know about your visit with Pam. We apologize for the mix up with your request. Thank you for trying out our new online booking option, it just launched, so we appreciate you letting us know this,as it did not mark your request correctly. We are on top of this and look forward to serving you again soon.