I can't speak about any one other than the staff I encountered, but I had a great experience overall. Dr. Eric Wilkening was incredibly thorough and made sure to explain everything to me. He even went above and beyond to help me look at pricing so that I could make sure I was making the best decision for my pet as well as for my wallet. Additionally, the tech was very kind and attentive as well. My dog is very skiddish and she (the tech) made sure to be gentle and move slowly so as not to scare my dog. I have been to quite a few vets in Gainesville, and this was by far my best experience.