The doctor was a bit behind, but the staff was very pleasant. I did not get her name but the women that helped me getting my classes was very good at her job. The only thing I would change is that I had a $35 credit for being overcharged last year. Why wasn't the credit sent to me? If I had not come back this year, my money would just be sitting there. It was applied to this year charges, but I think you should do refunds if necessary.