I went with my pregnant sisters. They got the mommy to be package that their husbands surprised them with and I just got a massage and facial special. THe woman who did my facial was aware that my sisters packages were going to take time and I would have extra time to spare which was okay.
However, beside her, none of the other staff was even aware what a mommy to be oackage was and denied that's what the husbands scheduled. So my sisters were left with no place to go waiting 45 min. For me to get done. They got no apologies and were disappointed with how staff treated them on their day.
This was a present to them and you guys really messed it up with your scheduling. You can't say it was on the husbands end when none of the staff besides the woman I dealt with even knew there was a mommy to be package.... and then didn't even try to make it right with my sisters by offering any kind of reconciliation and they were just left sitting for 45 min. Until they left. Shame....
I really don't think we ll be back after this...
Oh no!! That's not what we like to hear. We are so sorry your experience wasn't exactly as you had expected.
A member of our staff has left a message for you to contact us and we have not heard back from you. Please give us a call back so we can find out more information. Thank you.