I had a wedding and the stylist who did my hair got color on my eye nose and under my neck in addition to the normal around the crown. I called to let folks know and was told I would get a credit...so I gave my card number and then never got a credit on my account. All around I never asked for any reimbursement but then it was promised and not given, it doesn't sit well with me.
I am terribly sorry that you had an unpleasant experience. We did credit your credit card right away but it takes 24 to 48 hours to post to your account especially on a weekend. If you have any further concerns, please don't hesitate to call the salon and ask for Kim.