At check in, the front desk personnel were not friendly and I had to ask where to wait. They did not show us to water nor inform us of what to expect, or where bathrooms are (we were scheduled for a couple of treatments). During my facial, nothing was explained and although it was relaxing there was no mention of findings. She did offer a couple of product samples at the end. Following the facial, I was offered a robe, but had to carry my personal items across the hall to the bathroom (that I found on my own), and then to the massage room. There was still no offer for water by this time. The massage started face up, with head and neck (which had just been done in my facial). I had offered that my right hamstring had been irritating and no attention/time was spent there. The pressure was light with no questioning if I would prefer more/less. Finally after the massage I had to request water.