After two unpleasant experiences at another Kenosha Salon, I searched Google for a new shop. I came to Moda Bella because of their ratings. They are well deserved.
I arrived for my first appointment with Lacey for eyebrow wax. She was professional, really took her time (and my eyebrows have never looked better). But she was also very personable and we carried on conversation so easily that I felt like we were old friends.
Next I saw Amanda for my haircut. I told her the stories of my last two mediocre haircuts, she listened. Yes listened to what I wanted for a style and she nailed it. I love this cut! We talked like old friends too, she is so much fun, she's professional, warm, also very personable, and works hair like art. She knows what she is doing!
When I was finished I made a comment that now I need to go put on some makeup. I had told her earlier how I wasn't doing much for myself in the looks department lately. She stated she would be right back and returned with a very beautiful young lady named Kamiya. Amanda asked if I needed to be anywhere or if I had time for a complimentary mini makeover with Kamiya. Heck yes I did!
Kamiya too was very professional, talented, and personable. She listened to my concerns with my aging skin. She showed me ways to open up my eyes, and create a "lift" if you will (as i am mid fifties). I was so impressed with Kamiya's work that I bought two items of makeup, and will definitely return with an appointment with her for a full skin care and then again for a full makeup lesson with the intention of buying more.
There was a small gathering in the waiting area as I was paying and getting ready to leave. All of the ladies coming to see how I looked, and complimenting it all. I walked out feeling better than I have in years.
These ladies are very talented, very personable and warm. It is an experience we all need at times. Keep up the good work. I will be back in March for my next appointment with Amanda and I really look forward to it. I will also be seeing Lacey on a regular basis and will make likely two appointments with Kamiya.
I can't give you more than 5 stars, but would if I could. Yes customer service and customer appreciation is very important! Other shops can cut your hair and take your money. But do they treat you like you are the only important person to them or like they are doing you the favor?