98.7% would refer friends and family to us

5 stars Verified customer

My experience was wonderful as usual. Laura Gilbert does an excellent job!

5 stars Customer since 2007

The first thing I would like to say is that I have been a loyal customer of Modern Wave for over 10 years. Bridget has been my gal for as far back as I can recall at this point. I think that Bridget is just simply amazing. I show up , often late , I point at my mop and say please help me LOL and she always send me on my way feeling refreshed, sassy, just always makes my hair 10 pounds lighter. I always leave feeling beautiful not like the Haggard exhausted old gal I walked in with I leave her chair with an extra skip in my step! Not to mention that Bridget knows my family from my may hours or 10 years of what I like to refer to as my tiny selfish therapy. Bridget is one of the best people I know.

Now having said my honest feelings about my number 1 gal Bridget I also have to add that I cannot always get in to see Bridget due to her busy schedule and my complicated busy schedule and she recommended Rachel could help me when she could not. Now I am extremely nervous Nelly when it comes to my hair I have had some really dramatic bad experiences which is how I ended up with Bridget to begin with. So while I trust Bridget completely and totally I could come in there and close my eyes and take a nap and she could cut my hair and do whatever she wanted I have total 100% confidence in her but having a new person cut my hair or style my hair( cutting is the most nerve-wracking) I do not trust easily. However one of my children we're getting married and I needed help getting my hair to look its best I have the thickest head of hair and can be tricky to work with. Rachel is not only as sweet inside as a human being as she is talented with her Style. I told her that I was attending a very important wedding and really needed to look my best I have some serious disabilities and it is difficult for me too much with my hair besides washing it and brushing it. I told Rachel sort of what I envisioned but that I was going to leave my confidence in her and just let her do what she thought would look the best. I walked out of Modern Wave feeling like I was stepping onto the red carpet she made me feel like the belle of the ball! I have since made several appointments with her when I am unable to have my schedule coincide with Bridget and now I feel like I don't have to be frantic I am now really lucky and graced that I have NOT ONE unbelievably talented and kind gal to rely on for those days I feeling beyond in pain and exhausted, BUT I have TWO extraordinary competent women with such a flare and work their magic making me always feel like a million bucks when I leave. Thank you Modern Wave for years of kindness ( washing my hair when my hands don't work as one example....). Thank you Modern Wave for having the most wonderful staff from the gals that work in the front and all the lovely women who always greet me when I walk in your doors with such Joy!

For me, Modern Wave is not just a place that I go to because I need a haircut. Modern Wave is my Oasis, my mini vacation from a busy hectic life. Modern Wave feels often to me like the TV series "Cheers" they always welcome me by my first name and always ask me about my family my amazingly cute granddaughter in particular. Modern Wave is like a 'MY Bar' ( I don't go to Bars not a drinker) the energy in the air and the sounds of all the chatter and clinking of whatever tools they happen to be using , the sound of people laughing telling Tales of their lives it's just an all-around wonderful feeling.

I don't usually fill out surveys but truly I cannot say enough wonderful things about these two women in particular Bridget and Rachel though all of your staff are fabulous people. I wish I was a wealthy woman in the world of dollar bills, but I have a degenerative joint disease which has left me with several artificial parts, so due to health issues money is always tight that being said it is my pleasure for me to tip these women I wish I could give them more because what they do for me is immeasurable. I try hard to stop in when I have had a good week working and leave these women a little extra for the times I am unable to tip them as well as I would have liked.

So in closing, I just want to say Modern Wave is not just a hair cutting place Modern Wave is so much more and these two gals are simply spectacular human beings I wish I could do more for them I wish there was an award I could give them truly this is how I feel.

Thank you .

As always,

~ a grateful Bird.

Robin joi.

5 stars Verified customer

As a first-time visitor, I was welcomed and cared for by the receptionist. Karen asked and listened to what I wanted and gave me great service. She washed, cut, blow dried, and styled my hair to my great satisfaction. I felt she cared about me and I enjoyed talking with her. Check-out was quick and easy and included a first-visit discount and a small bag of samples. I am looking forward to my next appointment.

Modern Wave Salon and Spa replied:

Thank you so much for the wonderful review! We are so happy to hear that you felt welcomed from the very start of your experience with us. Karen is a wonderful part of our team, and we are glad she took great care of you. Hope to see you again soon! Modern Wave Staff

4 stars Verified customer

Alison was great. She did an awesome job of fixing a bad haircut that I got somewhere else.

Modern Wave Salon and Spa replied:

Thank you for taking the time to review your most recent visit to us. We are happy to hear Alison took good care of you, we hope to see you again soon! Thank you, Modern Wave Staff

5 stars Customer since 2011

Prompt, efficient, pleasant, creative, responsive, and fun!

Modern Wave Salon and Spa replied:

Mary, we are so glad you enjoyed your visit! Thank you for taking the time to leave us such a great review! Modern Wave Staff

5 stars Customer since 2015

As always it was a pleasure to visit with Karen while she gave me a perfect hair cut

Modern Wave Salon and Spa replied:

Mary, thank you for the 5 star review. We are pleased to know you are enjoying your haircut! Karen is a great part of our team. We look forward to seeing you again soon. Modern Wave Staff

5 stars Verified customer

Britanee does a fantastic job on mine and my teens hair. My kids love seeing her. Would recommend her to anyone

Modern Wave Salon and Spa replied:

Thank you kindly for the great review! We are so very lucky to have Britanee as a part of our staff. We look forward to seeing you and your family again soon. Modern Wave Staff

5 stars Customer since 2010

Staff was very courteous and approachable. Allison is a very good stylist. Her coloring and highlighting techniques are exceptional.

Modern Wave Salon and Spa replied:

Mary, thank you for the kind words! We are so happy to know that you enjoyed your time with Alison. We are lucky to have such talented staff as part of our team. Modern Wave Staff

5 stars Customer since 2008

Great job Katie!

Modern Wave Salon and Spa replied:

Elizabeth, thank you for the 5 star review! Katie looks forward to seeing you again soon! Modern Wave Staff

5 stars Customer since 2015

Everyone is helpful and friendly and do a great job!!

Modern Wave Salon and Spa replied:

Mary, thank you for taking the time to review your most recent visit to us. We pride ourselves on taking great care of our clients, and we are happy you enjoyed yourself! Modern Wave Staff