The dentist was fine and seemed knowledgeable. The billing department was rude and unprofessional. They gave me a quote for an expensive procedure, but did not take my insurance into account. They presented the whole procedure as out of pocket because they knew it wasn’t covered. I don’t know how they made that determination without consulting my plan, and it seemed that they were pressuring me into making a major financial commitment. The billing person gave me “attitude” when I pointed it out and left it to me to check my benefits.
It appears we have had some miscommunication. I apologize if you felt I was being rude, that is never my intention. For those types of procedures, the office policy is to always present this type of treatment with the office fees. In this situation there are multiple phases, thus insurance will not pay for all the phases due to plan limitations once your lifetime maximum is reached. I felt as though I was explaining the flow of benefits and any possible outcomes that may arise to make you aware of the process, not trying to pressure or dismiss you. We always send predeterminations out in these cases and we also encourage you to seek other offices for different estimates. Please allow 4-6 weeks for the preauthorization to come back for a finalized treatment plan. And please call us with any questions regarding this process at 301.977.8640. Thank you and have a great day! Mandie- Patient Care Coordinator