I showed up 7 minutes late and no one made me feel badly about that, so that was a good start. Then I was ushered over to the "color bar," which is nothing like the typical experience in salons - it's so much better. Sat quietly and enjoyed my latte while my stylist mixed my color and brushed it on. A great Saturday morning. I walked out with color that was a few shades darker than I'd expected, but it doesn't even matter because 1) the color looks great and 2) I really liked the experience overall. It's painfully hard to find a salon that doesn't feel like either a factory / assembly line or a hangout for people in their 20s ;) but MUD hit the mark. Looking forward to my next visit!