I've been going to Moody's Tire Cool Springs for a few years now. Both my vehicles have gotten regular oil changes and a new set of tires for each vehicle from them. My experiences have been mostly positive. They get the work done without too much fluff or upselling (although some does happen) and they've always communicated well.
The only issue I've had has been around the lug covers on my truck. The cover has tabs on it that must go back in a very precise order (you have to really cram it on if it's not lined up correctly). I've lost a cover once because they don't seem to put them back on correctly every time. Once I've had my vehicle in, the first thing I do is walk around it and make sure the covers are on correctly. It's a small thing, but it's my only real criticism.