98.4% would refer friends and family to us

5 stars Verified customer

Replaced bad wheel bearing same day while visiting from out of state. Excellent, worry free service.

5 stars Verified customer

Don and his team are wonderful. I am so happy I have a place to bring my car that I can feel comfortable about!

5 stars Verified customer

Always honest and professional!

5 stars Verified customer

As always. Professional and great to deal with.

5 stars Verified customer

Friendly service, good communication, job done on-time and as discussed.

4 stars Verified customer

Very easy to work with Don and mechanics. Pretty straightforward. I haven't experienced any difficulties and they do what they say they will and don't play games.

Mountain Auto Care replied:

Thank you for the review. We appreciate you taking the time and appreciate having you as a customer.

5 stars Verified customer

Extremely pleased with service I received and maintenance of my car.

Mountain Auto Care replied:

It is pleasure having you as a customer. Thank you so much for the kind review.

5 stars Verified customer

Great service. Had a heat shield come loose. They got car in and fixed in less than 1 hour. Really saved the day because we had multiple appointments that day trying to plan a wedding.

Thanks again

Mountain Auto Care replied:

We are glad to have been able to help get you back on schedule with the wedding planning. We hope is was a success. Your review is very much appreciated.

2 stars Verified customer

Came in because our car was making a noise. 3 days in the shop and over $500 charged and the noise is still the same.

Mountain Auto Care replied:

We're sorry you are unhappy with the service you received in our shop. By not contacting us directly and posting anonymously, we have no way to specifically address your concerns. Unfortunately, diagnosis is not a perfect science and complex issues are often difficult and time consuming to troubleshoot. If a problem is found that is likely to cause the symptoms you are experiencing, the first step is to fix that problem. Then, if the symptoms are still present, continue with further diagnosis. It is no different than going to a doctor with symptoms. They diagnose, prescribe treatment; if symptoms continue, further diagnose. These are things which require technician time and expensive diagnostic tools, and cannot be performed for no cost.

We try to communicate with our customers through the process to help them understand what is required. If you are disappointed with the results, that is our fault for not communicating clearly; and for that we apologize. Please contact us, as we would like to address your concerns personally and see if there is anything we can do to alleviate your issue.

5 stars Verified customer

I called ahead for an appointment the day before and they were very accommodating. They were very polite and professional. I was given an estimate for my oil change and a chance to ok any work before it was done. They took time to get to know me and make me comfortable while I waited.

Will be back for my next oil change!

Mountain Auto Care replied:

It was a pleasure getting to know you and serve you. We look forward to seeing you in the future. Thank you

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