I just had a clutch/pressure plate/disc/throw-out bearing installed on my 1977 4wdr Ford 150. The job was done fairly promptly. The cost $1000, although higher than other shops, I used Mountain Auto Care because of their work on previous jobs. I was called to pick up the truck, was told the mechanic had done final adjustments, paid up, given keys, out the door. I drove the truck and was very disappointed as to the clutch adjustment, as the pedal engaged inches off the floor, and the gears did not engage. I had the owner, Don, immediately, test drive the truck and he agreed the truck was not adjusted. He had his mechanic identify a rod that was not adjusted that should of been. I'm bewildered why the truck was released, when they knew quite well the truck was not fit to drive. I had to order a replacement clutch adjusting rod myself that they installed gratis. I was not happy with this job at all, and in the future would advise any customer to insist Don (the owner) confirms and checks the work done by his mechanic, and that it meets his standards before the vehicle leaves the shop.
We strive to have every job right when it leaves, but are not perfect and occasionally do make a mistake. Unfortunately, we failed to get your new clutch properly adjusted the first time, but It was quickly remedied once you notified us of the issue. We apologize for any inconvenience this may have caused. Please know that we stand behind our work and will address any issues or concerns you have to your satisfaction. Thank you for your feedback. We will use it to improve our process in order to prevent issues such as this in the future.