98.7% would refer friends and family to us

5 stars Verified customer

I have been impressed every time we have visited! The staff loves on our puppy like she is their own!

5 stars Customer since 2009

Taken in right away and our dog was cared for and treated wonderfully.

5 stars Verified customer

They are very understanding and kind, they treat you and your pet like family

5 stars Customer since 2015

The vets are friendly, fast and knowledgeable.

5 stars Customer since 2018

The staff is very caring and nice.

5 stars Customer since 2017

I absolutely love coming to Kenais check ups everyone knows him by name and he loves everyone there:)

5 stars Customer since 2012

I was assisted quickly and in the friendly manner I have come to expect from the staff at Mountain View.

5 stars Customer since 2017

I had to put my fur baby down yesterday and the vet and his staff was very compassionate. Even though the vet only saw him twice he treated him like he has been caring for him for years.

4 stars Verified customer

We love the staff at MVV, especially Stevie. Our only complaint is that sometimes we feel we are offered services that our pet doesn't need or aren't necessary. Numerous times, when we have see our bill and are surprised, not realizing that a lot of the services/procedures we have been told about at the appointment are either optional and/or that they are going to cost as much as they do. It would be nice when services are offered that you let the customer know that they are optional/not required and give the risks of not partaking in a certain service, versus making it sound like these services are a must. When it is presented in a manner that "we should really do this...or that..." and then find out it's really optional, we feel like there's a sense of dishonesty or that we've been duped. This also causes us to feel like when people ask "Hey, who is your vet?" "Oh Mountain View Vet, in Central Point." "Do you like them? Would you recommend them?" "Well yeah, but you have to watch out, they'll offer you things your animal may not actually need, so make sure you ask them if it's necessary and how much it's going to cost, otherwise you'll end up with a large bill by the end of your visit." That's legitimately what I will be saying and have said to people when they ask me about your clinic. I feel like taking good care of our pets should be the goal, not making money off of us when we aren't paying attention or if we don't serve you with some skepticism when you offer a service/procedure. Again, to reiterate, the whole staff is so wonderful and kind and feel like the actual hands-on care you have given to our pet has been superb. We were even called after an appointment because an error had been caught and the office staff wanted to make sure we were made aware and we were told that the appropriate adjustments would be made. We are grateful for that!

Mountain View Veterinary Clinic replied:

Thank you for your feedback. We appreciate your comments and will renew our efforts to provide estimates before performing procedures and confirming you understand the costs of what we are doing before we proceed.

5 stars Customer since 2016

Dr Landon and his assistants treat our big boy with care! He is so excited to go there for the girls I think :)

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