We love the staff at MVV, especially Stevie. Our only complaint is that sometimes we feel we are offered services that our pet doesn't need or aren't necessary. Numerous times, when we have see our bill and are surprised, not realizing that a lot of the services/procedures we have been told about at the appointment are either optional and/or that they are going to cost as much as they do. It would be nice when services are offered that you let the customer know that they are optional/not required and give the risks of not partaking in a certain service, versus making it sound like these services are a must. When it is presented in a manner that "we should really do this...or that..." and then find out it's really optional, we feel like there's a sense of dishonesty or that we've been duped. This also causes us to feel like when people ask "Hey, who is your vet?" "Oh Mountain View Vet, in Central Point." "Do you like them? Would you recommend them?" "Well yeah, but you have to watch out, they'll offer you things your animal may not actually need, so make sure you ask them if it's necessary and how much it's going to cost, otherwise you'll end up with a large bill by the end of your visit." That's legitimately what I will be saying and have said to people when they ask me about your clinic. I feel like taking good care of our pets should be the goal, not making money off of us when we aren't paying attention or if we don't serve you with some skepticism when you offer a service/procedure. Again, to reiterate, the whole staff is so wonderful and kind and feel like the actual hands-on care you have given to our pet has been superb. We were even called after an appointment because an error had been caught and the office staff wanted to make sure we were made aware and we were told that the appropriate adjustments would be made. We are grateful for that!