Melissa has been wonderful. No complaints there. My issue is with the points program that began last year. When this program was announced it was with much fanfare. I was disturbed last evening when I was told the 180.00 in services did not qualify for any points, the threshold is 200.00- I understand that you are in business to make a profit and if the point system was too liberal you are entitled to make adjustments. What I don't understand is the lack of communicating that to your customers. As far as I know, I received no emails, mailings, or phone messages announcing this change. That says to me that you are not very proud of the new structure. You then leave it to the poor girl at the front desk to be the messenger. After all is said and done, the total amount spent last night was 242.00 but because this included product and tip, it qualifies for nothing. As far as I am concerned, there is no longer a points program. This is disappointing, but not as disappointing as the way it was communicated to me. My advice is to no longer offer this program, for most of us we will never qualify anyway.
Thank you for your honest feedback. We still have the same great point system that rewards our guests for referring new guests, birthdays, gift card purchases, trying new services, frequent visits and product purchases. We always try to improve our systems and make them both beneficial for our company, our team and our guests. We will certainly take your feedback into consideration and apologize for any confusion. Our policy reads that "M. Salon & Spa reserves the right to modify the Rewards Program at our discretion. The terms and conditions of this program may change at any time without prior notice. Any changes to the live point system are not retro-active and adjusted point values will be valid only towards future accumulations." Please feel free to contact us with any other concerns!