Dr. Jennifer McConnell is so good with cats, and she loves them--you can tell. She examined my little boy where he was most comfortable: in her lap. She made taking a pill and getting a needle less stressful for my boy. She brought home grown catnip, was generous with it, and was so pleased when she was covered in beautiful, black cat hair, all over her exam coat, at the end of the exam. She was informative, and patient with this new cat mom; she repeated all the information I kept forgetting because I was distracted by my boy when he was nervous. Additionally, all the staff is friendly and helpful.