Service was great, the staff is awesome- this review is about the rules/procedures in place. I was very diasatisfied with the inability to receive my labs without being physically present. I work everyday during your business hours and have to take time off to come and find out in person if I am okay or not- that’s unacceptable. What if I need immediate alert on lab results- I can’t be told over the phone or check online so I have to either wait or change my entire day plan to go out of my way to do something that can be done in many other methods. We have patient portals for a reason, why not use those and add all documentation to the portal, lab results included. Every other office does this, I will be changing my PCP/Urgent care to one of them.