It was a long wait when you don't feel well, but I understand that there was an emergency that paramedics had to be called in for transport. I had registered online, followed the instructions for arrival and signing in, but no one checked me in, due to the confusion with paramedics arriving on scene. I had to ask about getting signed in, following a half hour wait. I did like the friendliness of the young lady who performed the EKG. I believe her name is Michelle. She was very calming and soothing. I saw a PA?..I believe his name is RICO?.. Very patient and calm.