Upon pulling in, there were two employees talking and not working on vehicles who did not acknowledge my arrival (I pulled in next to them) until a third employee left the vehicle he was working on and asked them if they were going to approach. The third employee approached me and took care of checking me in and finding out what my needs were. I unfortunately cannot remember his name, but I have had him work on my cars before and he has always been polite, friendly, and offered great customer care. The first employee is the one who ended up working on my car and he was thorough about taking care of my needs and recommendations, just needs some reminders about what to do when a customer pulls in and needs attention when he's not busy.
OVERALL, this one set back is not going to deter me from returning to Mustang Elite. I saw a couple of mechanics who I recognized from previous visits and all were polite and friendly and go out of the way to make sure your car is getting the services you've requested. You guys are convenient and fast, and I appreciate the stellar work done on my Scion. Thank you!