I believe I was the last patient on Saturday (12/20/14) and the lady who cleaned my teeth was trying to get finished as fast as she could. She was rushing the whole time and she did not do a good job of cleaning my teeth. I have been going to this dentist for years and this was the worst teeth cleaning ever. Also, when she rubbed the foam on my teeth, she did not ask me what flavor I wanted. Instead, she gave me a weird flavor that tasted like chocolate, so I had a terrible headache that whole entire day because all types of chocolate give me headaches. Additionally, when she was squirting the water into my mouth, she carelessly sprayed the water onto my neck. Before she got started, she said that she needed to go somewhere else, so she did not want to work long that day. Therefore, she worked carelessly the whole time. I hope that next time, the patients' teeth will be cleaned with more care.
Thank you for your feedback on your visit. I am sorry to hear that we fell short of your expectation this past Saturday. Saturdays are our busiest days since most of our patients do not want to miss school, and we try to accommodate everyone as best as we can. We always strive to do our best and will use this opportunity as a challenge to make our practice better. I have addressed your complaint with the hygiene staff and have made some changes to better serve our patients. Thank you for the many years you have trusted us. We hope you will give us another chance to do better. Please contact our office to schedule a complimentary cleaning on us. Happy Holidays!