I have held Alaska Dental Care in high regard since my first visit, several years ago, but my recent visit was the first time I had a sudden need for their service. Until recently, it was just routine exams and cleanings. Yesterday, I broke part of a tooth off. It was a matter of some concern, since I could feel the gaping hole. My molars have a long track record of problems, dating back to my adolescence. Most are already crowned. I just happened to have broke one of the rare molars that was not already crowned. I was in the area on other personal business, and stopped by the office to try and have someone take a look at the tooth. I wanted a professional opinion on how urgent a matter it was. I never expected to receive treatment without having to schedule an appointment. The front desk personnel, who are characteristically very pleasant and helpful, told me I had two options. I could wait about 10 minutes, and possibly be seen by someone, or come back in about two hours. I opted to wait. I had hardly gotten started reading an article in a magazine when I heard my name called. X-rays were taken, and a few minutes afterward, I had the full attention of a dentist and a dental technician. (The front desk people had already looked at my records, and determined that I had a large filling in the subject tooth, so I had some basic intelligence on the situation.) I was told by the dentist that rather than having a filling fall out, I had chipped off one of the cusps. I was presented with treatment options. Given the fact that the tooth already had a rather large filling, and I had knocked off another fair size portion of the biting surface, a crown was the recommended treatment. The option was more a matter of which type of crown to go with. I was presented with the plusses and minuses of several types of crown material, which included price and anticipated longevity factors. The dentist made his recommendation, and I agreed with his judgment. What happened next blew me away. The dentist said they might be able to start on the crown immediately. (This was shortly after noon, and it was almost lunch hour!) He told the dental technician that this would likely intrude on a portion of her lunch hour, and gave her the option of bailing. I would not have held it against her if she opted out. For all I know, she could have had serious lunch plans or errands to run. She graciously said she was available and willing to assist the procedure. (I do management consulting, and know that employees do not willingly and pleasantly surrender part of their lunch time, unless they feel invested in the business. The business must treat their employees well. It is a sound investment, that pays off in happy customers!!) The next surprise was being given the option of watching my choice of a broad variety of Netflix offerings on an overhead monitor. While the staff prepped for the procedure, I scrolled through a lengthy menu of shows available. I'm a hardy veteran of crown creation. I've probably got 8 or 10 in my mouth, and got my first one over 30 years ago. It's never something you associate with "pleasure", but I have to say that this process was the most pleasurable of the bunch. Two hours after first walking into the office, I was done, with the exception of having to come back in a few weeks to have the permanent crown installed. Obviously, this dental practice can't replicate this service all the time, but the fact that they were willing to sacrifice a portion of their lunch time to jump on this problem in the here and now, is VERY impressive. This kind of dedication to sound customer service speaks volumes. This is a very well-run business, and I would not hesitate recommending them to my family or friends!