I purchased a groupon as a gift for myself and my mother. Unfortunately, the business turned out to be a bit shady. Mom explained she had a groupon, and was on a fixed income (her position was downsized). The representative (Peggy, she thinks) was not knowledgeable about the Lipo-Light or the medical process behind it, and, for the most part, only talked about the expensive supplements and diet plan she was trying to sell. She pushed Mom for so long, by the time Mom reminded her she wanted to have a treatment, it was too late in the day to start (it’s a 45-minute drive from home to the clinic, so she drove 1.5 hours for nothing). She had no regard for Mom's budget or wants. The “diet” she was trying to sell was, essentially, the Master Cleanse (three days drinking only water with maple syrup and lemon) followed by an incredibly calorie-restricted food plan. The expensive supplements and protein shakes are a rip-off. She claimed using other vitamins or shakes would prohibit the diet plan from working well. Seriously? I admit I was emotionally vulnerable and bought some of them (after she argued with me about "picking and choosing" and how I wouldn't get as good of results).
Upon returning home, we learned the “diet plan” and supplements are not even associated with the Lipo-Light program. My supplements remain in the bag, and I will return them ASAP.
It has always been my mission to provide the best quality of service in the most professional and economical manner. Based upon your review, these standards have not been met to either of our satisfaction. Since the actions and communications of my staff are ultimately my responsiblity, you have my sincerest apology. Therefore, I respectfully request the opportunity to discuss this matter either on the phone or in person, so that I may rectify the matter and not only meet but exceed your expectations.
Dr. Doug Lichtinger