94.7% would refer friends and family to us

5 stars Verified customer

Great people and care. Thanks Gary and staff!

5 stars Customer since 2011

Staff attentive, friendly

Always enjoy my appointments/visits with Dr Lai!

5 stars Customer since 2017

the warmth of the staff and their knowledge.

5 stars Verified customer

Dr. Lai is amazing! He really goes the extra mile - including responding to emails and taking a look at my eye during off hours.

2 stars Verified customer

I really enjoyed the care and attention that the staff gave, however I felt like I was misled. The staff said they could help me with trying out contacts, and were eager to have me come in and help me out. Not once was it mentioned that the "contact fitting" would cost $80+ ($60 with insurance). I was under the impression that it was a regular office visit and was going to have the standard $10 copay.

Afterwards, I realized why the staff kept saying "See, isn't this better than watching a YouTube video?" It was to convince me that the price I was about to pay was worth it.

I am not happy with this experience. Please be more clear about services that cost more than the $10 office visit copay. I felt less like a valued customer, and more like a valued wallet

5 stars Customer since 2014

I think this place is like eyeball paradise. The eyeball people are wonderful. You know how when you go on vacation people serve you coconut shells while you are laying by the poolside? Well, this place is like the same thing, except they are serving contact lense solution. Also, the people are extremely patient. You'd think they are immortal or something because they wait for you while you take all the time you need to put in your contacts and they keep popping out so you look like an asinine fool. Overall, I think this place is amazing. Especially if you need glasses or contacts or if you are an ant who can't see anything for your life.

5 stars Verified customer

Great experience selecting new glasses for my 13 year old son

5 stars Customer since 2011

My favorite doctor appointment of the year. Dr. Lai and his staff are wonderful. Always warm and friendly, they go out of their way with their genuine customer service. Thanks for another great check-up!

5 stars Customer since 2011

Always so understanding and accommodating.

5 stars Customer since 2017

Dr Gary was very efficient in helping me picking the right sunglasses. Highly recommend!

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