I was blown away with how knowledgeable Katie was yet alone what a Kind person she is. She took the time to understand where I was having my issues with my hair. She explained what we could do to make sure the curl would happen and not frizz. When she blew my hair out straight I loved it, although I decided maybe I should go bit more of an A line Katie took that on and cut my hair into a Classic A line. I LOVE IT!!