100.0% would refer friends and family to us

5 stars Customer since 2022

Loved my experience!

5 stars Customer since 2022

It was a great experience from beginning to end.

5 stars Customer since 2022

It was a wonderful experience!

1 stars Customer since 2022

When you pay a premium price at a 5 star hotel spa you expect a certain level of service and good facilities. I only had regrets in paying almost $400 for myself and my wife for 50mins of treatment in which only 25mins of it was massage, which wasn't even really a massage. I asked for firm pressure to the masseuse and she replied it would cost an extra $30. Could not believe it. Massage felt like just rubbing on my skin, no skill, didn't hit any spot and the hot stone massage was absolutely pointless. The places looks old and the facilities look worn out, no amenities in the change rooms. Overall a bad experience and a waste of money. Only good thing I can say is that the lady at the front was very kind.

5 stars Verified customer

she was great

5 stars Customer since 2021

Great customer service! Caroline was very knowledgeable bubbly!!very welcoming!

4 stars Customer since 2021

It was great!

5 stars Customer since 2021

What a wonderful day at the spa. We were greeted with mimosas and escorted to our separate changing areas. The sauna was large and warm. Marilyn and Rita gave us the most amazing deep tissue massages. The relaxation room is very calming. The facilities were clean, great view of the city from the pool area. Highly recommend this spa, will be back!

4 stars Verified customer

We had a couples message which was fabulous from start to finish. The spa welcome desk is in the main thorough fare to use the the pool which makes it not very private.. we had the signature massage which I strongly recommend. It is a combination of aromatherapy and hot stones which was divine!. Our massage therapists were professional and worked with our needs. The only awkward time was when we chose to charge the services to our room, They called down to the front desk to have this authorized, the Dollar amount was revealed to whoever was in close proximity and there was a bit of a delay. I would recommend bringing your credit card otherwise we are very pleased with our experience.

4 stars Customer since 2021

It was very expensive, but overall worth it. My massage therapist was quite good. Constructive criticism: 1. None of the showers even approached room temperature, they were flat out cold, not ideal between a salt scrub and a massage when you need to rinse off, it left me chilly, 2. There were no breast pillows for the massage, which suprised me because the massage was so expensive and would have made the experience far more comfortable, 3. It was dofficult to breath through the head circle in the massage table when face down, i think because of the cover they put on it had too much extra fabric, 4. I would have appreciated a roomier robe, it felt like the were only really meant for a woman up to a size 10, and i felt a little self conscious, which is not the experience i think you all intend for clients to have.

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