I feel the waiting time has improved tremendously. What before used to be a two hour visit, now it's only one hour. This includes from the moment I sign in, to the moment I'm making my next visit appointment. I really appreciate the improvement! As always, the staff is always helpful and friendly. I also noticed a more relaxed ambiance in the office. I liked this relaxing feeling because it helps my nerves to calm down after a busy day at work. Thank you for looking into improving your performance. I will definitely consider referring my colleagues.