The only reason for the second star is because the salon itself is nice and other staff members were pleasant. However, Considering my 3.5 hour visit (!!!) was primarily with my "stylist," he earns 1 star... Because I can't go lower.
I understand he is in training; however, I would expect that he understand a basic color and a basic layered cut. The miscommunication was surreal- I thought I was in the twilight zone. It was so bad that I considered leaving when the dye was actually in my hair. And despite his training status- not one stylist or manager came to check on us. I've never had such a terrible and more frustrating experience getting my hair done- Especially when I come in with very easy and clear directions on exactly what I wanted done.
I felt like either he was lazy or just didn't care (or, maybe was high?) and I felt this could have been because I was using a Groupon. I've lived in Denver for 2.5 years and I've only found one stylist I like- And she's not available to me anymore. I wanted to try a new place- So I used the Groupon to see if it was a great fit. I felt judged for using a "coupon," rather than someone trying to impress a potential permanent customer.
I will never be back and now I have to spend additional money to get my hair fixed. I know they'll fix it for me if I ask- But I'm not sure why I would trust a salon that would employ someone who can't do a simple layer (I now have a A-Line bob... Despite me asking for additional layers and textures at least 6 times. And me very clearly saying I did NOT want an A-Line.)
I just wanted to apologize for your experience at our training studio. I would love the opportunity to make it right for you, please feel free to call me anytime to discuss this further.
Siobhan, Manager at Namaste Salon