At Nankin Dental Associates, our priority is to deliver quality care to informed patients in a comfortable and convenient setting.
When you have cosmetic dentistry needs, you want to turn to a professional who listens and responds ? an experienced doctor who knows the field and can effectively diagnose and treat your needs ? a friendly dentist who counsels you on the best ways to maintain and improve your health. Our dentist(s) meet all these criteria. Plus, you benefit from a dedicated team of trained professionals who give you the individualized attention you deserve. Nankin Dental Associates believes that informed patients are better prepared to make decisions regarding their health and well being. That is why we?ve included an extensive section on this web site covering the full array of topics associated with enhancing the appearance of your teeth. We encourage you to look through these pages whenever you have an interest or concern about your cosmetic dentistry needs and care.
Comfortable, Convenient Setting
The best care in the world doesn?t mean anything if you can?t access it. At Nankin Dental Associates, we strive to make our Quincy, MA office as efficient and convenient as possible.
My kids and I were more than an hour early for our appointments and it was their lunch time. Instead of making us wait, the hygienists took care of us before they went to lunch. We got home 1/2 hour before our actual appointment. That’s why I don’t mind travel 1/2 hour to have my teeth clean twice a year. Thank you everybody!
We had great experiences with Willard until yesterday when our dog went in for surgery. Everyone has always been very nice and helpful and our dog has had excellent care there. A series of clerical errors and misinformation lead to this review.
There were three problems yesterday. First, in trying to plan my day around my dog's surgery, I asked questions like, when should I bring him in? What time do the surgeries start? Around when can he be picked up? Depending on who I talked to at reception, those answers changed every time I asked. I had no idea how to plan the logistics until the day of.
Second, they said that they sent the pain prescription to the pharmacy earlier in the day, and so my partner decided to pick it up on the way to getting our dog from the vet. When he arrived, the pharmacy did not have any prescription for us, so my partner then went to the vet. He asked the receptionist about the prescription. She said that they sent it and that it should be there. Turns out, after two trips to the pharmacy and a 45 minute state of confusion in the pharmacy with a sad dog in pain in the car, the pharmacy discovered that the vet clinic sent the prescription WITHOUT ANY IDENTIFYING INFORMATION ON IT. No name. Just a fax without any mention of who the prescription was for.
The third issue was that the receptionist experienced a card error when processing our payment and instead of being careful about it, she proceeded to empty our bank account by trying it over and over again. My partner had to stop her from trying it a fourth time. By then, the card was declining because we had no money left. My partner spoke with the vet's accountant today, who was very helpful, and we are working through the payment issue, though at this time it is still not resolved.
We moved and wanted to keep bringing our dog to Willard at least through the surgery, even though it was an hour away. We already were planning on finding a new vet closer to us, but this made it an easier decision to part ways with Willard.