Staff very professional, competent and no-nonsense. They got right to the point. I thought the process was very good. I had a quote from the dealer of $10,000 to change out the 5 speed transmission on my 2004 300,000 mile Dodge Ram with 5.9 Cummins engine. I had a wrecker take the truck over to National who was recommended by a wrecking yard in town. The quote was $ 2,200 plus anything unknown that might be found - they would rebuild it and all the work would be done in shop. When they got into the bell housing they found the clutch and throw out completely worn out. That added $ 600 including fluids and tax. They had it ready in less that a week. I got out for $ 2900. Runs and shifts perfectly. Very pleased with the work. Would highly recommend to anyone needing transmission work done.