Rachel Oteo did my procedure because Angela was running behind. 10 minutes after my appointment was supposed to start, Rachel asked me if I wanted anything to drink, then a few minutes later took me to the procedure room to start my prep. After my prep was done she checked to see if Angela was done with the other client yet, and when she wasn't Rachel quickly did the chemical peel herself and got me out of there efficiently. As I had a balance on my account and since I had to wait, she told me I could forgo the checkout process. What started out as a not-so-great experience turned into a great experience thanks to Rachel. Her willingness to step up and help out so I didn't have to wait was much appreciated. Thank you!