Dr. Richardson was super polite, very accomodating, and wowed me with his expertise. He went above and beyond to meet my needs for a skin issue I had. He answered all of my questions (no matter how many times I asked!), spoke with me at length until he was sure I felt well informed and even offered to make a call on my behalf for something I was having trouble with. The wait time was minimal, and the Natura team was professional and very nice! Highly recommend!