I usually walk away from a facial even more relaxed than when I have a full body massage. This was a different experience, very clinical like with many extractions I didn't even know I needed. The esthetician was very gentle, however, she tried to extract a little skin colored bump I've had my entire life. I'm much more used to extractions being done with products rather than digging. I will say my skin was soft after the treatment, however, it was red and very irritated with breakouts on my nose and upper lip that lasted for several days. I was almost embarrassed to go out the way I looked. Two of those places she did extractions are still pink, one looks like it may have scarred. This was not a relaxing experience and I felt worse about myself for days with the way my skin looked. The facility was relaxing and clean, the staff were friendly. However, if I had looked in the mirror before I left the tip, I wouldn't have left so much.
Hi Joani! Thanks for your honest feedback. I'll be calling you today to see how we can make this right.
Ashley Smith, Spa Director