I was disappointed wirh scheduling as I took my sister in for a surprise massage as a bridal shower gift as I live in Minnesota and couldn't be there for the shower. They called her to confirm even though it was specified as a surprise. She of course canceled not knowing. Once we figured this out I called and they did call someone in so we could have the services. I had a 90 minute massage which was great! However, if I could change one thing I would warm the room or at least the bed or offer an additional blanket. My feet were freezing for most of the 90 minutes which was a big distraction. The therapist had a fan blowing the entire time. Being cold for over an hour while paying to relax was the only frustrating part. I would go again but it is just too far from home.