1155 California Dr
Suite B
Burlingame, CA 94010

Mon: Closed

Tue - Wed: 10:00AM - 6:30PM

Thu: 11:00AM - 5:00PM

Fri - Sat: 10:00AM - 6:30PM

Sun: 11:00AM - 4:30PM

What others had to say

5 stars Verified customer

I heard some "Not so good" reviews about this business but recent change in management and staff completely changed my perception of this salon. The management is very courteous and staff is excellent. They went out of their way to ensure I'm satisfied with their services.

They now even offer additional services like Threading/ Eyebrow Shaping, Full Body Waxing including Bikini & Brazilian etc.

If you were concerned based on older review, I MUST advise you to visit them again and you'll surely be very satisfied with their attitude and service.

1 stars Verified customer

I had a horrible experience here. The new manager was my stylist and she was unprofessional and felt like someone straight out of beauty school. She took me to wash my hair without looking at it first, even though it was up in a ponytail and while washing my hair, said "you know this is going to be $60, right?". Apparently I looked like I couldn't afford the cut. Talk about insulting. But the cut itself was awful. Instead of an inch, she took of about 3-4, the layers didn't blend and she didn't even dry my bangs. She just left them damp. I had to clip up my hair the second I left the place. Will not patron again. Don't go here!

Natural Look Salon & Spa replied:

Hi

We appreciate your feedback and feel sorry to hear your experience.

This salon is now under a new management with very professional customer service and most importantly excellent stylists, skin care specialists as well as we added a lot of new services including Threading/ Eyebrow Shaping, Herbal Facials, Henna on Hairs and Henna Tattoos etc.

We'll highly appreciate you coming back to give us a chance to provide you a professional experience. Please call us and we'll be happy to provide you excellent service.

Thanks

Natural Look Salon & Spa Management

1 stars Verified customer

Bad. Bad. Bad.

I went to get a dye job in early October. My hair color has bled out so much that they only thing really red is my roots where Vivian? had bleached and colored. The mid to ends of my hair are back to my original color of brown/blonde that i had it at before this job was done. My hair color STILL bleeds and its been over a month, the color is completely washed out.

My appointment was from 10:30am and i literally walked out of the salon at 1:58PM. This for a dye job only, i wanted to get a cut and style but after the dye job i refused, otherwise i would have been there the from opening to closing. Most horrible experience ever. I had been to this place and Nicole had done my hair, i walked out feeling so refreshed and awesome. This last appointment was draining and i was impatient.

$105 total and i gave her a $70 tip, i never said a word during the appointment but as the weeks have passed i have realized how bad it truly was.

Natural Look Salon & Spa replied:

We appreciate your feedback and wanted to let you know that this salon recently changed hands and new management is making all the efforts to meet customer expectations.

We're very sorry to hear your experience with prior management and it makes us even more committed to offer a better experience to our customers compared to prior management. We'll like you to give us an opportunity to prove our commitment and we'll even offer you a significant discount on next visit to make you feel comfortable.

We're willing to accommodate any additional requests you may have while making your appointment.

We even offer following additional services by appointment only:

1. Threading/ Eyebrow Shaping

2. Herbal Facials

3. Full Body Waxing including Bikini & Brazilian

We'd love to see you again soon, once again thanks a lot for your business.

5 stars Verified customer

Linda is Excellent. She listens to exactly how you want your hair. She has cut my hair and my daughters hair. Teen age girls are very opinionated and she loved her hair cut.

Natural Look Salon & Spa replied:

Thanks a lot for your kind feedback, we truly appreciate your business.

This salon is now under a new management with very professional customer service and most importantly excellent stylists, skin care specialists as well as we added a lot of new services including Threading/ Eyebrow Shaping, Herbal Facials, Henna on Hairs and Henna Tattoos etc.

We'll highly appreciate you coming back to give us a chance to provide you a professional experience. Please call us and we'll be happy to provide you excellent service.

Thanks

Natural Look Salon & Spa Management