Mrs. Gwen, I am so very sorry that you had a less than perfect experience at our office. We strive very hard to be friendly and compassionate to all of our patients. If you did not receive this, then we would love to speak with you about it. That is the only way we can better ourselves and practice through constructive criticism of our patients. Please call us and ask to speak to our office manager. We would love to make this up to you.