I called two days before a long trip to request a routine 5,000 mile service and to check for anything that might be problematic within the next 4,000 miles away from home and on the road. Neal's turned out to be exceptionally busy that day but they found a slot of time for me at noon. Within 45 minutes of drop off they called to say the job was done and that in the course of the inspection they noticed that the back brakes were badly worn. They'd been predicting I'd need those brakes changed for the past year but I kept delaying. The staff explained that it wasn't a safety issue as yet but the brakes were due to begin squealing and may not be as responsive as I'd like barreling down I-95. I gladly authorize the brake job and they finished the job in 90 minutes, 30 less than promised.
This kind of skilled and thoughtful service is what I've come to expect of Neal's Garage and I'd recommend them to anyone for the quality of their work, their honesty, and their great customer service.