The WORST dentist experience EVER
I had an appointment on 2/8 at 11am. Upon arriving at the dentist office, I noticed that on the outside of the store-front glass window it read: “no appointment necessary”. I thought that was odd for a dentist but thought maybe that was just in case there was an emergency. While sitting in the waiting room, I heard the frustrated patients complaining about how long they were waiting and watched several approach the Staff window to advise that they wanted to reschedule or in some cases some just left without advising the staff. After waiting one hour and 45 minutes, I was finally seen by the dentist. She seemed knowledgeable, from what I could ascertain in the 5 minutes that I was with her. I was diagnosed as needed root canal and told that I needed to make another appointment. I went to the staff for the follow up appointment and was provided with an appointment of 2/9 at noon with Dr. Nick. The staff that was making the appointment advised me that I should be prepared to wait, even if I arrive early. First sign of an issue.
Fast forward to the next day Thursday, 2/9, the day of my appointment. I received a call from the dentist office at ~9:30am and advised that the doctor could see me earlier if I could get there (due to the inclement weather). I advised that I was on my way and would be there ASAP. I arrived at the office at 10am and signed in. After about an hour and a half waiting, I used the bathroom facility; after washing my hands I noticed that there were no paper towels to dry my hands. Yet, another sign of an issue. I advised one of the staff and they advised me that they ran out of paper towels and that they were awaiting the order. I waited about another 30 minutes, it is now noon and I had been waiting for 2 hours. After two (2) hours of waiting, without even an update from ANYONE in the office, I simply could bear no more. I asked the staff for my records and let them know that I would be going to another dentist. As I was waiting for my documents, I asked one of the staff the following question: “have you ever had to wait 2 hours for a scheduled appointment” and her reply was: “Yes, all the time”. I was horrified by this response.
In conclusion, I am thinking that this was an omen of some sort. If the staff and the dentists are so discourteous and without regard for their patients, what kind of dental treatment would I have received?
In the meantime, I will advise EVERYONE that I know in this area of my awful experience
Not sure if you would like to talk live about this experience; if so my number is on file.