95.2% would refer friends and family to us

5 stars Customer since 2021

Dr Ton provides consistent, comprehensive care!

5 stars Verified customer

Great assessment and service

5 stars Customer since 2014

dr adair is great!

5 stars Customer since 2016

Dr. Adair is the best he takes time and talks to you and explains exactly what he is doing. And gives a professional exam, I have been going there for my Eye Exams for over 6 years !! 10++

5 stars Customer since 2022

Dr. Adair is awesome.

5 stars Customer since 2016

Dr Adair is great eye doctor!!!

5 stars Customer since 2015

Great service they got me in and out of there as quickly as possible and give me a good deal on some new frames since my last her broken

5 stars Verified customer

As always everyone is so kind and helpful. Dr Adair is thorough and explains everything so clearly. Thank you!

4 stars Customer since 2021

We love Dr. Ton, and followed her from Fairfax. Sudha is a pro at picking out and fitting glasses. She has so much experience she just knows what will work for you. I wouldn’t go anywhere else.

That said, the lady at the front desk should not be client facing. That is the most polite way I can put it. The first time I met her, I was seven minutes late for my appointment. I walked in, explained I was stuck in traffic behind an accident, and offered to reschedule. I did not expect to keep the appointment. She snapped at me that she had tried to call. I explained I was in the car and could not answer. She continued to admonish me that when something like this happens I need to call. I was so speechless I just walked away to call my husband who was on his way for the next appointment in a separate car. The wire on our daughter’s braces had come off and he took her to the dentist while I drove separately so we wouldn’t be late for our consecutive appointments. I left an hour in advance. He got there five minutes after I did, even having stopped at the dentist. This is how delayed I was behind the accident. I do not have a hands free device in my car to make calls. Later I listened to her rude voicemail repeatedly accusing me of being a no show. It was ridiculous. I waited for my husband to finish his appointment and I rescheduled. At my next appointment I arrived early, and waited an additional 25 minutes past my appointment time to be seen. Perhaps she should have called me to let me know they were running behind as I had to reschedule for the middle of a workday!

We will continue to be clients because of Dr. Ton and Sudha. Just bring your patience so you can tolerate the terrible customer service from their front desk.

5 stars Customer since 2014

Professional service covering all aspects of needed examination

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