Had to call three times to get an appointment, first two times put on hold for over 10 minutes so i hung up.
At the appointment, they asked for id and insurance cards, however they wanted to hold it until after my appointment. I stated i will wait for you to make a copy and i would like my drivers license back so i don't forget and leave without it. I get - dont worry we will get it to you. I stated you are copying it now i rather get it now. Again, the brush off. Finally i had to insist. Creepy
Holding id is weird however the dismissal of my request was dismissive and condesending. Why do they insist on holding your id? They have a copy. It took 5 sec to copy, literally, 5 sec!