I am always welcomed as a friend as well as a patient. Barbara, my hygienist is such a kind, gentle person, who makes the whole experience more pleasant. I met Dr. Maggie for the first time, and was impressed by her thoroughness in my exam.
As a repeat client of your salon I have always had a great experience. Unfortunately my last visit did not meet my expectations. Perhaps it was due to having an evening appointment on Thanksgiving eve, but whatever the reason, I was quite disappointed. It started with my stylist, greeting me with the wrong name, continued with an experience that was less than satisfactory. From a cursory hair wash, to being asked how we cut my hair the last time(I have never thought it was my job to recall the technique used to cut my hair) to a very brief trim to a rough blow dry, I felt I was an interruption and not a valued client. From the time I stepped out of my car to when I pulled out of the parking lot a brief 35 minutes had passed. I wasn’t asked if I needed any new product (which I did) and ended with an attempt to make a personal connection as I left, after grabbing my own coat. $72 for a haircut I feel earns me a more attentive and positive experience. While I did make a follow up appointment am not sure I will return.