96.0% would refer friends and family to us

5 stars Customer since 2014

I get the Ultimate IPL every visit. Their aestheticians do an excellent job and the facial massage is always wonderful. That's why I keep driving in from SE Portland.

1 stars Verified customer

Rude front desk and rude esthetician. Esthetician did not even say hello or make eye contact.

New Image replied:

We are so sorry to hear we did not meet your service expectations. I can assure you we take great pride in trying to offer a great over all experience for our guests, and I know we meet that standard with all our clients, but seemed to have missed the mark with you, and I sincerely apologize for that. If it was Isabella at the front desk, she is from another country and was filling in for the day and not familiar with front desk duties and may have been a little uncomfortable with her new job responsibility. I have not had the opportunity to work with her so that would be my fault, but I can tell you she is truly one of the sweetest people I know. Once again please except our apology, we didn't seem to meet the service standards we strive to day to day with each valued client. Sincerely-New Image.

5 stars Verified customer

Always friendly and professional

New Image replied:

Thank you for the nice complimentary review. We are glad to hear you appreciate our services. If we can do anything to further serve you please do not hesitate to ask us. Best-New Image.

5 stars Verified customer

Since the moment you arrive they treat you very well, they all are very nice. I wish I had friend who leave here I will be letting them know about this in a second.

New Image replied:

Thank you for your nice review. If we can do anything else to serve you further please do not hesitate to reach out to us. Best Regards-New Image

5 stars Customer since 2018

Excellent service!

New Image replied:

Thanks Kristina for the nice review. We are glad to hear you enjoyed your service with us. If we can do anything else for you please do not hesitate to reach out to us. Best Regards-New Image.

5 stars Customer since 2018

Rene is very good and made the experience comfortable

New Image replied:

Thank you Laura! We are glad to hear you liked your first appointment with Renae. We will be sure to share this review with her. If there is anything we can do to further serve you please do not hesitate to ask. Best-New Image.

5 stars Customer since 2015

Isabella was lovey and did the best IPL facial I've ever had.

New Image replied:

Thank you for the nice review Denise! I will be sure to share this with Isabella, it will make her day. We think she is awesome as well. Best Regards-New Image.

5 stars Customer since 2014

The staff is knowledgeable and friendly. I look forward to my next visit.

New Image replied:

Thank you Lisa for the kind words. I'm glad you've given us a chance to earn your business. If we can do anything to assist you further please do not hesitate to reach out to us. Best Regards-New Image.

5 stars Verified customer

Renae does a terrific job of explaining exactly what treatment involves--and then delivers exactly what she promises.

New Image replied:

Thank you for the nice review. We appreciate your feedback. I will be sure to share this with Renae as well. Best Regards-New Image.

5 stars Customer since 2018

Ranae was so great and made me feel very comfortable. She was clear and very thorough. I loved working with her.

New Image replied:

Thanks Chad for the nice review. I'll be sure to share this with Renae, she'll appreciate the feedback. Best-New Image