I’m disappointed in the level of service my cat received during her check up. Within days of the visit, a relative who works with animals noticed that my cat was scratching her ears and offered to take a look. She saw there were very evident ear mites. This being my first cat, I did not realize that the ear scratching was out of the ordinary, and I’m frustrated that the vet did not proactively look at her ears during the visit. I think this should be a routine part of the check up. I’m sure they would have seen if they had taken a peek, as my relative noticed right away.
I paid a lot of money for this check up and I feel it was somewhat of a waste given that the one issue my cat has was noticed and treated by someone else, NOT the person I paid to check her out.
In addition, the assistant seemed to be afraid of my cat when she was a little hissy. I feel this is a normal cat behavior when they are stressed, and to be hesitant to handle the cat despite this behavior indicated an experienced staff.
They were all very nice which I appreciated, but unfortunately I was left not feeling confident that I can trust this center to proactively catch issues, and I’d be concerned that something more serious would slip through the cracks if something like ear mites wasn’t even checked.