From the receptionist who welcomed me and my sick cat, all the medical aides and Dr Shaver, the care of my cat was exceptional. I feel positive that my cat will make a full recovery, and if not I think it will be a manageable situation if I have to always give her medicine. It was pricey and more than I could comfortably afford, but if all's well that ends well, it will have been worth it. I don't believe I was offered to rate my experience on 8/13/17 with my beautiful orange cat Clifford. He could not be saved. The doctor was able to diagnose and give me the bad news without me spending an arm and a leg. It was an emergency situation, he couldn't use his hind legs they called it something like "throwing a clot" and knew he would never be able to walk or have quality of life. On one of the worst days of my life, they were able to make me feel comfortable with the decision to euthanize even though I was in personal agony. My only complaint is that I would have wanted to hold him while he was given the shot (as happened at Bideaway in 1985 with our family dog.) When they gave him to me, he was still alive as they said he was, but he was not conscious. I know sick animals don't want strangers (even capable, caring strangers,) to be the last person they are aware of. Except for that one issue - your office and the personnel are absolutely fantastic. And that one issue is probably office policy and not the decision of the staff.