I am very pleased with my hair dresser. She knows what I like & I'm always happy when I leave. My only complaint is that except for my hair dresser & receptionist staff, everyone else is rather unfriendly. I don't expect other hair dressers to become my BFFs but if we we look at each other in passing I think a simple "hello" would be nice. I have 2 friends who go to the salon & they have the same complaint. If we didn't love our hair dressers so much, we probably would go somewhere else!!