This would have been a 5 star but for the receptionist. The salon was clean, well put together, and a nice assortment of products. I really appreciated the large selection of sample/travel sizes. My stylist, Cass, was a great. Lots of time with my consultation since it was my first visit and gave me lots of tips.
Now the receptionist. I came in at about 11:55 for my 12:00 appointment. She greeted me, offered water, and let Cass know I was there. She came back and said Cass was finishing a client and would be with me soon but I "was early". I looked at my watch, said "my appt is at noon, isn't it?". I was a little puzzled (thinking maybe I had gotten the time wrong) and she then responded "WELL, I HAVE 11:59". I almost walked out then. I was so taken aback. Really an inappropriate reply.
I am only in the area temporarily and probably won't need services before my time is up but I am not sure I would even come back. She really soured the experience.