This was my first experience in over 10 years with getting a car serviced. I can say that even all the positive reviews I read didn't prepare me for the terrific service I received. The work was done professionally to be sure, but the level of customer service was amazing from the very start. The online appointment system was perfect--prompt and convenient. From the genuine welcome when I walked in the door, I felt like a valued customer and that experience was consistent all the way along. Everything about the service, including options, was clearly explained. Add to this the deelightful resident cat . . . I mean, really, how many times does taking your car in for service make your day?!?