As a retired auto tech I know honesty, and competence when I experience it. I tried my best to fix the lights on my CLK, but without any reference books I gave up, and came to this shop. I didn't have time to get comfortable in their waiting room, and it was fixed. Obviously they could have "taken me for a ride", but apparently they believe, as I did when I owned my shop, that being honest you'll make more in the long run. I believe they will. I know I won't hesitate to return, and they're over 20 miles from my home.