I made an appointment for our dog who we've only had for about a week to get a check up. She is very skittish/hesitant with others, especially females. So I was a little nervous about the visit. The Vet Tech and Veterinarian did an amazing job with her! They both took the time to make her feel comfortable, with the help of PB! It was a great first experience. I will def use them in the future with our cat as well.