Quotes. Quotes could be a bit more detailed. In lieu of just a one-line general description with cost, a bit more detail of what is included and what is not included would be helpful. This would eliminate the last minute surprise of something not being included in the scope of work.
Work spanning the weekend. When painting in areas that are ‘heavy use areas’ of a household (i.e.: kitchens, laundry rooms, etc.), remove plastic coverings from doorways so that the family can access areas when painters are gone for one or two days.
Used paint cans. Give the customer the option of keeping partially used paint cans or having Nolan Painting removing ALL items from the customer’s property.
Area preparation/cleanup. Nolan Painting is very good at protecting the customer's property. Final cleanup is good but could be a better. But then, you are hiring a painting crew, not a cleaning crew.
It is nice to receive a $100.00 off a subsequent job for doing a review.