This was my first time to visit NAAH, and I walked away feeling so good about the entire experience. I have pet bird, and there are not many places in the Round Rock/Austin area that can help with Avian needs. So, I was referred to them by my primary vet in Round Rock. Man, am I glad I listened to his recommendation. The staff was EXTREMELY kind, and very welcoming. I initially spoke with Callie on the phone when scheduling my new patient appointment, and just from the warm and friendly service that she gave me throughout our conversation, I felt certain that I made the right choice. Then when I got to the clinic, from the very moment I walked through the door, I took comfort in knowing that my pets health was going to be in the best hands just by the level of compassion and concern that was shown to me and my pet. The doctor that saw my pet...I believe she told me her name was Nicole? Either way, she was so wonderful and compassionate. I can't praise North Austin Animal Hospital enough. I am very grateful for them, I definitely recommend them to others, and I will be without a doubt returning to them for my pets needs.