My wait was brief. My dog was admitted overnight for treatment. The Vet carefully explained everything that would be involved in his care. He was ready to come home with medication the next morning. I appreciated that the bill was at the low end of the estimate !
Thank you for taking excellent care of our pet, whom you diagnosed and treated superbly. However, I would have appreciated being given a fair warning as to the cost of the blood work that was done. The blood work was optional; we were given the choice to postpone it and have it done at our regular vet. We agreed to have it done at NPVEC for the sake of convenience. However, we were not told what the cost for the blood work was, and until we were presented with the bill (i.e., after the work was done), we had NO idea how expensive it was going to be.
Hard to wait to be seen for over an hour (you guys were slammed) with no feedback. Also didn't like that my pet was taken back to get vitals along with another pet who was brought back out but my pet was not and I received no feedback. Did not appreciate the nurse asking me to make a decision regarding my pets care without speaking to the vet first. When I asked to speak to the vet first before making my decision there was a bit of an attitude from the nurse. No matter if I have a dog or a child before making any decision I would always want to speak with the dr. first before making any decision. The vet was great! He was patient and friendly and had a great demeanor. There is also a huge wait time to get checked out or get meds I noticed. Not sure what takes so long or why but maybe you could work on streamlining the process...seemed as if the staff could use an updated system :) I would recommend your facility for the vet but not for the lack of communication and overall wait time.