My wait was brief. My dog was admitted overnight for treatment. The Vet carefully explained everything that would be involved in his care. He was ready to come home with medication the next morning. I appreciated that the bill was at the low end of the estimate !
I was told to bring my dog in. She took us to exam room said she would be right back to take tempture. Instead she came back and said it was going to be an hour or so before your dog is seen. This was at 5am. No one in waiting room.. very rude... I’m a working parent that got up early to take my dog so I could get to work on time. Very heartless. Not to mention we spent over $2000.00 on our cat a month earlier...My dog had an ear infection.
Very compassionate staff, especially the weekend receptionist Joyce. Made me feel I was not alone during this painful experience to see my baby Bridy so sick. Doctors were always available to give me uodates in a clear, straight forward and honest way. I knew I could trust them. They tried to help me figure out how to come up with the payment. Excellent, superb service from all perspectives. I'm very glad I went to this hospital.
I had a GREAT experience with North Peninsula Vet Emergency Clinic after our 9-year-old beagle ate a TON of chocolate on a Saturday morning. They were helpful on the phone before I brought our dog in, they were super efficient when I arrived and I always felt like they were communicating clearly what was going on and what my options were. The cost, in the end, was less than I was expecting (not the first time having to take this dog to an emergency clinic) and our pooch was happy and no worse for the wear at the end of the day.
While I hope not to have a need for an emergency clinic very often, it's comforting to know we've got such a great facility in the area.
The atmosphere immediately put me at ease -- friendly greeting, friendly clients. While the wait time was long, vitals were taken while we waited, coffee was there, and the waiting room was comfortable and clean. The staff was knowledgeable and caring. I feel like our cat is in good hands. Clear communication and a sense of 24/7 availability