My wait was brief. My dog was admitted overnight for treatment. The Vet carefully explained everything that would be involved in his care. He was ready to come home with medication the next morning. I appreciated that the bill was at the low end of the estimate !
Great staff and awesome service. The staff got my dog into a room right away and kept me informed on all that is happening with my dog. I also appreciated that they quoted me a little high but refunded some money when it didn't reach that high in total price.
North Peninsula Veterinary Emergency Clinic is a wonderful place. They are warm and caring people that took really great care of my sick cat. No one wants to have to go to an emergency clinic, but if you have a sick pet they are the best place to take them to. They are also very thorough - they explained everything they were going to do and they give you an estimate of the costs right up front so you don't have to worry later. And, the costs are very reasonable. Everything is very clean and modern. They took excellent care of my cat and now she is on the mend. Thanks to everyone!
All doctors and staff who helped us & our dog were caring and patient, and clear and thorough in our conversations about diagnosis, treatment options, etc. I can't adequately express how helpful their understanding and expertise was during a stressful and emotional time for us.
I had such an incredibly positive experience and cannot recommend North Peninsula Vet Emergency Clinic highly enough. Not only was the medical care top notch, but there was an environment of warmth and genuine caring. Janice at the front desk is such a big-hearted, kind person and sets a lovely tone for the visit.
They initially diagnosed my dog's condition wrong as heart failure and administered Lasix and then discovered she is already dehydrated (from Xray) then they said it is pneumonia and put her on IV (opposite of their initial treatment).
When I visited, they were busy doing a procedure and NO ONE (beside the front desk person) was available to talk to me nor were they monitoring her while they charged me for doing that.
When I called they'd say Dr. would call me back and after 1 hour they did not, so I had to call in a few times to get any update.
Two doctors knew her status when they called me, one had no knowledge and had to keep me on hold and go ask her staff in order to answer my question - it seemed she had not checked my dog at all night. If this 3rd doctor was more ontop of the situation I would have rated the service better, since the other 2 doctors (specially the first one) were good; the last one shamed the first two.