My wait was brief. My dog was admitted overnight for treatment. The Vet carefully explained everything that would be involved in his care. He was ready to come home with medication the next morning. I appreciated that the bill was at the low end of the estimate !
It was super-busy at the North County Vet Emergency Clinic when I took my cat in last Sunday, and the waiting was torturous. However, the diagnosis and prescription were spot-on, and Capt Jack was showing signs of improvement within 24 hours. I took him to his own vet for a follow-up examination today, and she had sincere praise for Dr. Sophia's treatment of him. And Jack is doing great now :-)
The staff were very assertive and organized in rushing my dogs in for immediate treatment upon our arrival. They provided updates as they treated our dogs (who had eaten grapes!). They offered us a range of options for treatment. They followed up proactively with updates and kept us in the loop. They were very caring and obviously enjoyed our dogs which made us feel that they were in very good hands. We appreciated their help and our dogs are now doing well!
Very friendly staff. Took my cat in right away to make sure he didn't need immediate service. Dr. Wolf was great. He followed up on my cat to make sure he was doing okay and gave great advice and feedback.
The highs were high and the lows were atrocious. Things they did well: very communicative via phone about what was going on with my animal and the surgery itself was very well done. Things they did poorly: 15 hours to get around to doing his surgery, price. Since they had to put him under, it was an incredibly stressful day -- they would call when they told me they would (points for that) but then say that his surgery had been delayed again. I completely understand that other pets had more need in terms of immediate assistance, but 15 hours is just too long to put a conscientious pet owner though that kind of heartache. On top of the stress, their prices were exorbitant.
I have nothing but highest praise for everyone there from the receptionist to the doctors and we have had a few. We felt they were doing everything they could for our MissT French bulldog. We are still going every day for bandage change because we like their care. 5stars all the way. Tk u